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Cisco Unified Intelligence Center Training (CUICAU)

The Cisco Unified Intelligence Center for Advanced Users (CUICAU) v1.1 course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Learn more about the Cisco Unified Intelligence Center for Advanced Users (CUICAU) v1.1 training course below, where included are course objectives and recommended prerequisites. 

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About the course

Prerequisites:

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable
  • A working knowledge of contact center operations is desirable

Course Objectives:

Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
Course content

Module 1: Cisco Unified Intelligence Center Overview

  • Lesson 1: Introducing Cisco Unified Intelligence Center

    • Cisco Unified Intelligence Center Primary Goal
    • Cisco Unified Intelligence Center Deployment Models
    • High-Level Architecture
    • Personalizing Reports
    • Operation, Administration, Maintenance, Provisioning
    • Using Cisco Unified Intelligence Center
    • Working with Stock Reports
    • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security

  • Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

    • Security Model: Authentication
    • User Security
    • Predefined Cisco Unified Intelligence Center Objects
    • Permissions for Objects
    • Adding a User
    • Adding a User Group
    • Log In the New Users
    • Security Use Cases
    • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports

  • Lesson 1: Running Cisco Unified Intelligence Center Reports

    • Real-Time vs. Historical Reports
    • Stock Reporting Templates: Unified CCE
    • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
    • Set Up Unified CCE as a Data Source
    • Run a Unified CCE Stock Report
    • Available Stock Reports: Unified CVP
    • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
    • Unified CVP Stock Report output

  • Lesson 2: Using Permalinks

    • What Is a Permalink?
    • Report Permalinks
    • Dashboard Permalinks

  • Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

    • How Reports Can Be Modified
    • Creating a Copy of a Stock Report
    • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting

  • Lesson 1: Creating a New Cisco Unified Intelligence Center Report

    • Knowing Your Data Source
    • Reporting in a Multichannel Environment
    • Creating a New Report
    • Creating a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User

  • Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations

    • Skillsets needed for the Advanced User
    • Deployment Models
    • Unified CCE Databases and Data Type Availability
    • What Can Affect the Size of the Solution?
    • Member Nodes
    • Database Replication: Multiple Nodes
    • Operation, Administration, Maintenance, Provisioning
      • Command-Line Interface
      • Additional Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration

  • Lesson 1: Cisco Unified Intelligence Center Security and License Types

    • Licensing
    • Sizing Tool
    • Licensing Compared to Feature Sets
      • Feature Sets Compared
    • Reporting: Template Modification
    • Report and Report Definitions
      • Report Definitions
    • Value Lists and Collections

  • Lesson 2: Installing Cisco Unified Intelligence Center

    • Before You Install Cisco Unified Intelligence Center
      • Understanding the Deployment Model
      • Prerequisites and Important Considerations
      • Installation Wizard Navigation
    • Installation Process
    • Logging into Cisco Unified Intelligence Center
    • Applying the License File
      • Verifying that the File Has Been Applied
    • Define a New Member Node
      • Confirm the New Member

  • Lesson 3: Managing Cisco Unified Intelligence Center Components

    • Cisco Unified Intelligence Center Controller
    • About the Administration Console
      • Administration Console Overview
      • Using the OAMP Administrator Console
      • Administration ConsoleDrawers
    • About Cisco Unified Intelligence Center Super User Roles
      • Super User Role
    • About Devices
      • Device Configuration
      • Device ManagementLogging and Tracing
    • Cluster Configuration Drawer
      • Cluster ConfigurationLicense Management
      • Cluster ConfigurationActive Directory
      • Cluster ConfigurationCisco Unified CCE User Synchronization
      • Setting Up Cisco Unified CCE User Integration
    • Network Management Drawer
      • Cluster ConfigurationReport Scheduler Email Settings Tab
    • Tools Drawer: RTMT
      • Cisco Unified Intelligence Center Security
    • Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
      • Cisco Unified Serviceability
      • Cisco Unified OS Administration
      • Disaster Recovery System

  • Lesson 4: Understanding Cisco Unified Intelligence Center Administration

    • Administration User Management
      • Add a New Super User
      • Configure User
      • Accessing Online Help
      • Help File Contents
      • User Credentials
      • User Security Policy
    • Managing Devices
    • Control Center
    • Report Scheduler Email Settings
    • Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections

  • Lesson 1: Using Value Lists and Collections

    • What Are Value Lists and Collections?
      • Administering Value Lists and Collections
      • Creating a Value List
      • A Populated Value List
    • Associate a Value List with a Report: Database Query
    • Cisco Unified Intelligence Center Query Types
    • Associate a Value List with a Report: Anonymous Block or Stored Procedure
    • Create a Collection
    • Collection Types
    • Management and Security
      • Value List Security
      • Collection Security

Module 8: Cisco Unified Intelligence Center Custom Reporting

  • Lesson 1: Understanding Cisco Unified CCE Key Concepts

    • WebView vs. Cisco Unified Intelligence Center
      • Cisco Unified Intelligence Center Deployed with Unified CCE
    • Characteristics of Unified CCE Data
    • Why Report Data Can Differ
    • Importance of Configuration and Scripting

  • Lesson 2: Using Report Definitions

    • Report Definitions and Reports
      • Managing Report Definitions
      • Manage Report Definition Categories
      • Create a Report Definition Category
      • Delete a Report Definition Category
    • Create a Report Definition
      • Report Definition Editor
      • Report Definition Editor Toward the Data Source
      • Report Definition EditorFields
      • Report Definition EditorFields: Edit Properties
      • Report Definition EditorFields: Edit Formatting
      • Report Definition EditorFields: Drill Down
      • Report Definition EditorCreate Formula Fields
      • Report Definition EditorCreate Filter Fields
      • Report Definition EditorParameters
      • Report Definition EditorProperties
    • Get to know your Database Schema
    • Creating a New Report Definition and Report

  • Lesson 3: Searching Call Detail Records

    • Call Detail Records
    • Importing a Report
      • Report Output
    • Exporting a Report
      • Exporting a Report View

Lab Outline:

Labs are designed to assure learners a whole practical experience, through the following practical activities:

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report
  • Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Lab 7-1: Creating Value Lists and Collections
  • Lab 8-2: Creating a Simple Report Definition and a custom report
  • Lab 8-3: Searching Call Detail Records
Who Should Attend

The primary audiences for the course are as follows:

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees