This is a 5-day Webex Conferencing (Meeting / Calling / Messaging) instructor-led course where students will learn how to Provision, Manage, Monitor, and Troubleshoot Cisco Webex Meetings, Calling, and Messaging. Students will learn to integrate Office 365, Edge Audio, Directory Services, Single Sign-on, Hybrid Mesh Nodes, Hybrid Calendaring, and Hybrid Security with their existing Infrastructure. Student will also learn how to monitor and troubleshoot the Webex Environment. Student will learn how to use Control Hub to configure the Webex App and Conferencing Devices.
Prerequisites:
The knowledge and skills that a learner should have before attending this course are as follows:
- Basic knowledge of Webex Conferencing
Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
- Student will learn how to Provision and Manage the Webex Control Hub
- Student will learn how to register and manage On-Premise Device in Control Hub
- Students will also learn how to Manage, Monitor, and Troubleshoot Webex Meetings
- Students will also learn how to Manage, Monitor, and Troubleshoot Webex Calling
- Students will also learn how to Manage, Monitor, and Troubleshoot Webex Messaging
- Deploy Connected UC Call Service for Webex Users and Webex Video Devices
- Students will learn how to Integrate Edge Audio to Integrate Audio
- Students will learn how to Integrate Hybrid Calendaring with Microsoft Exchange, Office 365, or Google Calendar
- Students will learn how to Configure the Hybrid Video Mesh Nodes for Cloud Conferring
- Students will learn how to Configure the Cisco Directory Connector and Synchronize Active Directory Users
- Students will learn how to Integrate Cisco Webex Hybrid Data Security
- Students will learn how to Integrate Cisco Webex Hybrid Message Service to Integrate your existing Jabber and IM&P Infrastructure
Module 0: Introductions
Module 1: Configure Webex Control Hub
- Lesson 1: Webex Overview
- Lesson 2: Webex Meeting Overview
- Lesson 3: Webex Hybrid Services Overview
- Lesson 4: Webex Messaging and Calling Overview
Module 2: Network Planning, and Network Assessment
- Lesson 1: Webex Administration Client Requirements
- Lesson 2: Network Requirements
- Lesson 3: Network Assessment for Webex
- Lesson 4: Hybrid Work Readiness Assessment
Module 3: Webex Control Hub
- Lesson 1: Control Hub Overview
- Lesson 2: Organization Settings
- Lesson 3: Adding Users
- Lesson 4: Adding Devices
- Lesson 5: Adding Workspaces
- Lesson 6: Administration Panels
- Lesson 7: User Portal
Module 4: Webex Room Systems, Device, and Clients
- Lesson 1: Webex Portfolio and Features
- Lesson 2: Webex Desk Series
- Lesson 3: Webex Room Kits
- Lesson 4: Webex Room Devices
- Lesson 5: Webex Board Pro
- Lesson 6: Webex Room Navigator
- Lesson 7: SX / DX Devices
- Lesson 8: Webex Room OS 11
- Lesson 9: Webex Device States
- Lesson 10: Webex Calling Devices
- Lesson 11: Webex Meeting App
- Lesson 12: Webex App
- Lesson 13: Webex Web Interface
- Lesson 14: Webex Mobile Clients
- Lesson 15: Device Use Cases
Module 5: Webex Meetings
- Lesson 1: Webex Meeting Platform
- Lesson 2: Webex Experience and Features
- Lesson 3: Cisco Webex Layouts and Screen
- Lesson 4: Schedule and Starting Meetings
- Lesson 5: Cisco Webex Events
- Lesson 6: Webex Meeting Site Administration
- Lesson 7: Webex Meeting Templates
Module 6: Webex Hybrid Calendaring Services
- Lesson 1: Hybrid Calendar Services
- Lesson 2: Calendar Services
- Lesson 3: Expressway C Settings
- Lesson 4: Manage Certificates
- Lesson 5: Configure Connector Management
Module 7: Webex Calling
- Lesson 1: Webex Calling Overview
- Lesson 2: Webex Calling Architectures
- Lesson 3: Webex Calling Configuration
- Lesson 4: Webex Calling Features
- Lesson 5: Webex Calling Service Settings
- Lesson 6: Webex Calling Client Settings
- Lesson 7: Webex Calling Provisioning
- Lesson 8: Webex Calling Migration
- Lesson 9: Webex Calling, U.S. Emergency Call Handling
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
- Lesson 1: Directory Synchronization
- Lesson 2: Integrate O365 with Webex
- Lesson 3: Single Sign-On with Azure
- Lesson 4: Single Sign-On with ADFS
Module 9: Webex Edge
- Lesson 1: Introduction to Webex Edge for Devices
- Lesson 2: Webex Edge Device Connector
- Lesson 3: Registering Multiple Devices to the Cloud
- Lesson 4: Cloud Features for On-Premises Devices
- Lesson 5: Hybrid Calling for Webex Devices: Configuration
- Lesson 6: Device Configuration
- Lesson 7: Bulk Configuration
Module 10: Webex Hybrid Calendaring Services
- Lesson 1: Hybrid Calendar Overview
- Lesson 2: Hybrid Calendar Scheduling
- Lesson 3: Deploying Hybrid Calendaring
- Lesson 4: Expressway C Configuration for Hybrid Calendar
Module 11: Configuring Webex Services Video Mesh
- Lesson 1: Video Mesh Overview
- Lesson 2: Video Mesh Deployment
- Lesson 3: Webex Video Mesh Node Discovery
- Lesson 4: Mesh Node - Call Control Integrations
- Lesson 5: Mesh Node - Distributed Architecture
Module 12: Webex Hybrid Calling
- Lesson 1: Hybrid Calling Overview
- Lesson 2: Hybrid Calling Scenario
- Lesson 3: Hybrid Calling Configuration
Module 13: Microsoft Teams Integration
- Lesson 1: Video Integration with Microsoft Teams (VIMT) Overview
- Lesson 2: Cloud Video Interop (CVI) enabled vs Direct Guest Join (WebRTC)
- Lesson 3: Cisco Webex Video Integration for Microsoft Teams (VIMT) Architecture
- Lesson 4: WebRTC Architecture
- Lesson 5: Deploying Video Integration with Microsoft Teams
Module 14: Webex Services Security
- Lesson 1: Introduction – Webex Cloud Security
- Lesson 2: Security – Visibility and Firewalls
- Lesson 3: Hybrid Data Security
- Lesson 4: Custom Security Settings
Module 15: Webex Edge Audio
- Lesson 1: Edge Audio Overview
- Lesson 2: Edge Audio Configuration
- Lesson 3: Unified Communications Manager Configuration
- Lesson 4: Expressway Configuration
- Lesson 5: Control Hub Configuration
Module 16: Webex Services - Compliance
- Lesson 1: Compliance Overview
- Lesson 2: Webex Compliance APIs
- Lesson 3: Webex Control Hub Compliance Configuration
Module 17: Monitoring, Analytics, and Troubleshooting
- Lesson 1: Webex Monitoring, Analytics, and Troubleshooting Overview
- Lesson 2: Webex Sites Status
- Lesson 3.1: Webex Meetings Analytics > Engagement
- Lesson 3.2: Webex Meetings Analytics > Participants
- Lesson 3.3: Webex Meetings Analytics > VoIP Quality
- Lesson 3.4: Webex Meetings Analytics > Video Quality
- Lesson 3.5: Webex Meetings Analytics Join Meeting Time
- Lesson 3.6: Webex Meetings Analytics > Audio
- Lesson 4: Webex Analytics > Messaging
- Lesson 5: Webex Analytics > Calling
- Lesson 6: Webex Analytics > Devices
- Lesson 7: Webex Analytics > Video Mesh
- Lesson 8: Webex Troubleshooting
- Lesson 9: Webex Reporting
Module 18: Webex Integration with Slack
- Lesson 1: Slack / Webex Integration Overview
Module 19: Webex Integration with Slido
- Lesson 1: Slido Overview
- Lesson 2: Slido Deployment
- Lesson 3: User Experience and Workflow
- Lesson 4: Data Management
- Lesson 5: Integration Tools
Module 20: Webex APIs, Integrations and Macros
- Lesson 1: Webex APIs
- Lesson 2: Integrations
- Lesson 3: Device Programmability and Macros
Module 21: Digital Signage
- Lesson 1: Webex Digital Signage
- Lesson 2: Digital Signage Configuration using Cisco Webex Control Hub
- Lesson 3 Appspace
Lab Outline:
Labs are designed to assure learners a whole practical experience, through the following practical activities:
- Lab 1: Initial Cisco Webex Control Hub Organization Configuration
- Lab 2: Configuring Webex Control Hub
- Lab 3: Configuring a Room Device
- Lab 4: Configuring Webex Meetings
- Lab 5: Configuring Webex Cloud - Connected UC
- Lab 6: Configuring Webex Messaging
- Lab 7: Webex Hybrid Calendar Service
- Lab 8: Webex Edge for Devices
- Lab 9: Webex Edge Audio
- Lab 10: Webex Video Mesh
- Lab 11: Webex Calling
- Lab 12: O365 Integrations to Webex App
- Lab 13: Webex Monitoring and Troubleshooting
- Lab 14: Cisco Webex Control Hub
- Compliance Office Role
- Generating Data for Searching
- Compliance - Flexible Retention Policy
- Security – Enforcing PIN Lock
- Block External Communication
- File Sharing Controls
- Revoke Access
- Lab 15: Single Sign-On (SSO) Configuration with AD FS
- Cisco Webex Password Reset Procedures
- Directory Connector Configuration
The primary audience for this course is as follows:
- System Engineers
- System Administrators
- Architects
- Channel Partners